Cancellation

WHEN BOOKING DIRECTLY WITH LOVE CATS CROYDON, WE EMPLOY A VERY LENIENT 48HR CANCELLATION POLICY. ANY BOOKINGS CANCELLED WITH LESS THAN 48HRS NOTICE, WILL STILL BE LIABLE FOR FULL PAYMENT.

IF YOU RETURN EARLIER THAN THE BOOKED / EXPECTED RETURN DATE, NO REFUND WILL BE ISSUED.

Please note any bookings and payments with Love Cats Croydon taken via Cat in a Flat will follow their cancellation policy.

Cancellation fee depends on how much notice you give.

• There will be NO CANCELLATION FEE if your cat sitting is still at the enquiry stage, even if we have confirmed the dates.

• There wil be NO CANCELLATION FEE if you give us 16 days notice on a completed booking.

• If you cancel 15 to 8 days before your booking starts you will be fully refunded, excluding the Cat in a Flat fixed £1.50 booking fee.

• If you cancel 7 days or less before the booking starts, you may be charged via Cat in a Flat - Love Cats Croydon will then receive up to 30% of that charge.

• If you cancel during a booking, there will be no refund.

• If you arrive home earlier than expected, there will be no refund.

For more info please visit the Cat in a Flat full cancellation fee page, HERE as this has been updated in light of Covid-19