Summary of Terms of Service with Love Cats Croydon

BOOKING / PAYMENT / CANCELLATION (please note, full and comprehensive T&Cs can be found on page 2 of ALL invoices)

1. Bookings & Payments

BOOKINGS WILL ONLY BE SECURED ONCE PAYMENT IS RECEIVED

  • Minimum 7 days’ notice for all booking requests

  • Payment secures your sitter immediately

  • Unpaid confirmations will simply be released (you will be notified)

  • Changes after invoice, incur a £20 admin fee

  • Extended trips or late returns count as a change and are subject to sitter availability

2. Booking Requests

  • All bookings must go through booking forms on the website

  • WhatsApp is for for live updates (or emergencies) only

  • Each booking will receive a reference number so nothing gets lost/confused

  • Repeat non-compliance with our booking and payment terms (3 strikes) will mean your account is suspended and we can no longer accept bookings

3. Keys and Meet Ups

  • A spare key must be given to your sitter at the initial registration in order to test

  • After your first booking, we will safely retain your keys unless:

    • You have a concierge/reception we can collect and return your key to/from

    • You have a key safe/key box we can collect and replace your key in

  • If your booking is split between 2 sitters, we will require 2 x sets of spare keys

  • If do not wish your sitter to retain your key between visits, it is your responsibililty to deliver and collect your keys from Nita. Keys must be delivered a minimum of 48hrs before the bookng is due to start. If your sitter is one of our crew (not Nita) key delivery to Nita, must be at least 7 days prior to afford the time for tranfer to your sitter.

 4. Cancellation Policy

  • 14+ days before: full refund

  • 13–8 days before: 50% refund

  • 7 days or less: no refund

  • Early returns: no refund

NOTE:

If you return earlier than the dates booked, no refunds will be issued

If you return later than the end date booked and require additional emergency visits, these will be subject to availability, and you may not see the same sitter. You will be charged for the change plus the additional visits

If specific timings are required per visit, they must be agreed at the stage of request. FOR SAFETY ALL VISITS WILL TAKE PLACE DURING DAYLIGHT HOURS unless otherwise agreed with your sitter prior

You will be asked to confirm the date and time you are due to leave and return in order for us to schedule first and last visits appropriately. If this changes we cannot guarentee vistis at required times last minute.

If your sitter must undertake unexpected tasks while at any visits, that run to 30mins longer than booked, one further drop-in visit will be charged. 

If you book out of hours visits, these are at your sitters discretion and may incur additonal out of hrs rates.

If you book out of area visits, these are at your sitters discretion and may incur additional out of area travel fees, or an uplift in ra